ORDER CANCELLATION POLICY
Any confirmed order that has been placed and entered into the Superior system will have a cancellation charge of $25.00, provided no material has been purchased and/or no partial items have been pulled from stock. If material has been ordered and Superior is able to cancel, the charge will be $50.00. If stock has been pulled and must be re-entered, the charge will be $50.00. If the raw material has been ordered and Superior is unable to cancel, the customer is responsible for the cost of raw material plus freight.
SHORTAGES
Any shortages must be reported within 14 days from date of receipt.
WARRANTY POLICY
Superior Washer and Gasket Corporation warrants to the buyer for a period of twenty-four (24) months after acceptance of items that all goods supplied are free from faults and defects and conforms to drawings and specifications set forth on the purchase order. All orders are considered final after 30 days from date of receipt.
RETURN POLICY
Any material, which is proven to be non-conforming by both seller and buyer or an independent laboratory if necessary may be returned at the sellers expense for full credit or repair or prompt replacement of the product, with an authorized RMA number supplied by Superior Washer and Gasket Corp.
SHELF LIFE OF PRODUCT
Superior Washer and Gasket Corporation will not be responsible for product that is uncoated and rusts after 30 days from receipt of product. Product may be returned at buyer’s expense for repair or replacement.
If you have any questions or comments please contact us